FIRMO WORKSFLOOR · FIELD · SERVICE

04 / COUNTER · JEWELERS & REPAIR SHOPS

Repair tracking for independent jewelers.

Built for, and used every day in, a working retail jewelry store. From the take-in counter to the bench to the pickup text.

Book a 30-minute demoWhat you get
JEWELERS & REPAIR SHOPS
BEFORE RING · SMITH "Is my ring ready?""Which bench has it?""Calling again…" Envelopes in a drawer. Status in someone's head. WITH FIRMO Intake #2218 · Smith · ring resize + prong Signed in at the counterLabel printed · quote approved On the bench · Marco00:42:10 Ready. Customer texted for pickup

Envelopes in a drawer. Customers calling.→ Every repair tracked, and a text when it's ready.

SOUND FAMILIAR?

What it costs you today.

01Envelopes in a drawerThe repair is somewhere in the drawer, and its status is in someone's head.
02"Is my ring ready?"Every call means walking to the bench and asking.
03Pricing from memoryContractor costs change and markups drift, so margin leaks one repair at a time.

WHAT YOU GET

What your crew sees instead.

Firmo is shaped around how jewelers & repair shops actually work, and connects to the systems you already use.

  • Intake with photos, description, quote and the customer's signature
  • Printed envelope label and customer receipt
  • Bench queue with big Start/Stop buttons and a timer per item
  • Repair quotes with a suggested markup from your own pricing history
  • Automatic "ready for pickup" texts and emails
  • Sales, bench time and profit reports; connects to Lightspeed and your CRM

QUESTIONS

Jewelers & repair shops: common questions.

Does it connect to my point of sale?

It already connects to Lightspeed Retail. Other systems with an API can be connected.

Can it track repairs we send to outside contractors?

Yes. Each item can go to an outside contractor, and you can see that contractor's cost, turnaround time and performance.

Is customer ID information kept safe?

ID scans are optional, access is limited by staff role, and you set how long the images are kept before they are deleted.

Also see: Affordable ERP for small manufacturers · Field service software for small business · Quoting software (CPQ) for custom products · Maintenance & work order software

BOOK A 30-MINUTE DEMO

Show us your paper forms.

Bring the form you fill out most. We'll show you what it looks like in Firmo, usually the same week.

Not ready to talk? Email one paper form to hello@firmoworks.com and we'll show it back to you in Firmo, free.